Awards & Accolades

We’re regularly recognised for the things we accomplish in delivering quality, service excellence, customer service and product innovation. Some recent regional highlights include:

2013Awarded Dubai Quality Award Gold award by the Department of Economic Development Dubai.
2015Winner of the prestigious 2015 Sheikh Khalifa Excellence Award – Diamond Category.
2015Winner of the Best Employer Brand award 2015 hosted by the Employer Branding Institute.
2015Recipient of the Best Customer Service award in the UAE at the Banker Middle East Industry Awards.
2015Won Best Retail Bank in UAE and Best Personal Finance Program in the GCC by World Finance.
2015Recipient of  Mohammed Bin Rashid Al Maktoum Business Award by Dubai Chamber for the third time.
2016UNB has been recognized as a Superbrand for the sixth consecutive year.

In its quest for excellence, UNB has adopted the Total Quality Management concepts and systems and business excellence framework and has extensive ISO certifications across the Bank.

UNB is certified to the Integrated Management System (IMS) comprising of ISO 9001 (Quality), ISO 14001 (Environment) and OHSAS 18001 (Health & Safety) standards. UNB has also implemented the guidance provided in ISO 31000 (Risk Management) as well as ISO 26000 (Social Responsibility) while UNB Group’s IT Services are certified to ISO 27001 (Information Security) standards. UNB’s customer complaint handling process follows the ISO 10002 guidelines.

UNB is also certified to ISO 22301 for Business Continuity Management while its IT Services are certified to ISO 20000 (IT Service Management) standards.

We’re also recognised in the international arena. Some highlights include:

2016Awarded the European Quality Award by Europe Business Assembly at a ceremony held in Cannes France.
2016Won six awards at the International Business Awards (Stevies) - Executive of the Year Financial Services for UNB CEO (Gold Stevie Winner), Health, Safety & Environment Program of the Year in the Middle East and Africa (Gold Stevie Winner), Customer Service Team of the Year for Customer Care Unit (Silver Stevie Winner), Company of the Year, Financial Services (Bronze Stevie Winner), Product Development/Management Department or Team of the Year for Retail Products (Bronze Stevie Winner) and Corporate Social Responsibility Program of the Year in the Middle East and Africa (Bronze Stevie Winner) .

Some key accolades won during 2017 are:

2017Global Finance, the international financial magazine, has ranked UNB among the Top 10 Safest Banks in the Middle East and the 50 Safest Banks in the Emerging markets. UNB came 5th in the Middle East and 17th in the Emerging Markets for the 2017 edition.
2017UNB won the prestigious Mohammad Bin Rashid Al Maktoum Business Award for 2016 in the finance category for the fourth consecutive time.
2017UNB CEO was honoured with the prestigious ‘GCC Banker of the Year 2017’ while UNB has been honoured with the ‘GCC Retail Bank of the Year 2017’ by World Finance magazine.
2017UNB CEO received the distinguished “Al Nisr Al Arabi” (Arab Eagle) Award for UNB’s great achievements in the world of Banking and Finance from the Arab Organization for social responsibility and Tatweej Academy for Excellence and Quality in the Arab World.
2017UNB CEO and Al Wifaq Finance Company Managing Director was conferred with the ‘Islamic Banker of the Year’ Award while Al Wifaq Finance Company was honoured with the “Most Innovative Islamic Finance Solutions Award” at the World Finance Islamic Banking Awards announced in the Spring 2017 issue of World finance.
2017UNB became the first organization from the Private Sector and the first Bank to have undertaken the Global Star Rating System for Services. The Bank’s Salam branch was rated 4 star, thereby becoming the first organization from the private sector to achieve this recognition.
2017UNB was awarded the “Shariah Compliant Fund Manager of the year 2017” by Global Investor Group at the 2017 MENA Capital Markets Summit and Awards 2017.
2017UNB has been recognized with the HR Excellence Award at the annual Middle East HR Summit and Expo 2017.
2017UNB won the GCC Best Employer Brand Award for the fourth consecutive year. In addition, UNB has also won the HR Leadership Award for the first time.
2017Union National Bank won the acclaimed Super brand award 2017. This is the 7th consecutive year that UNB has achieved this distinction.
2017UNB won eight Stevie Awards under the various categories including the 'People's Choice Stevie Awards for Favourite Companies'; Company of the year- Financial Services large- Gold; Human Resource Department of the year- Gold; Executive of the year- Silver; Human Resource Executive of the year-Silver; Customer Service team of the year- Silver; Health, Safety and Environment Program of the year- Silver and Product development/management team of the year-Bronze.
2017UNB won the “Business Excellence” Award at the BIZZ Americas 2017 held in US Virgin Island.
2017UNB won four product awards under the categories, Best Customer Deposit Scheme, Best Call Center, Best New SME Product and Best Current Account Product at the 2017 Banker Middle East Product Awards.
2017UNB won the Quality Achievements Award 2017 in the Diamond Category presented by the European Society for Quality Research in recognition of its outstanding commitment, support and efforts to endorse and improve achievements in Quality Management.
2017UNB received the Dubai Chamber CSR Label 2016. This is the 2nd consecutive year that UNB has achieved this distinction.
2017UNB won the Swiss International Quality Standard Award from the Europe Business Assembly. In addition, the Bank's CEO received the Swiss International Quality Certificate as recognition of UNB's innovative initiatives towards the improvement and advancement of quality developments.